Conclusion of the Contract
The client receives a detailed quotation, which is not binding for either the client or the supplier. If ordering via online Catering-Shop, the supplier will establish contact after receiving the inquiry in order to clarify the details and will make up a detailed offer, which is non-binding. Following any necessary adjustment of the quotation, the supplier confirms the order in detail by writing. The agreement comes into effect as soon as the supplier receives a legally valid, signed, and dated duplicate of the confirmation from the client. If the confirmation not being received within the time limit set by the supplier, the quote becomes invalid.
Minimun Order: CHF 30.00
Order Deadlines
Order times: Monday - Friday: 08.00 am to 15.30 pm
Coffeebreaks, Working Lunches, Apéros
By 8 a.m., 48 hours before the event
Evening events / Special Events
1 – 50 people 10 am, 2 days before the event
51 – 100 people 10 am, 5 days before the event
More than 100 people 10 am 10 days before the event
If orders are placed at short notice, the offer can be limited.
The event`s confirmation and the number of participants must be communicated to the supplier in writing with an e-mail no later than the deadline, which can be seen in the offer. Upon expiry of the deadline, the last known number of participants will be fully charged.
Express surcharge
If orders are placed at short notice (order and delivery on the same day), restrictions in the offer must be expected. In addition, we charge an express surcharge of CHF 25.00.
Prices
All prices listed are in Swiss francs and include VAT. Cost for transport and service of our staff are charged separately. We reserve the right to make changes to the range and prices.
Delivery Times
Monday - Friday: 7 am to 4 pm
Other delivery times upon consultation
Pick up
Depending on the selected offer, we provide you with the food and drinks you have ordered for collection. Please make an appointment for collection at the restaurant.
Delivery charges
On-site, flat rate Free of charge
with return of the containers
In the area, flat rate CHF 35.00
(delivery only, assembly not included)
Delivery with set-up/Returns CHF 45.00
Off-site (delivery only, without installation)
according to individual offer
Cancellation Fee
0 - 12 hrs before event: 100 %*
12 - 24 hrs before event: 50 %*
24 hrs before event: no costs incurred by the client
*of the order value
Employee Costs per Hour
Monday - Friday from CHF 60.00 / 70.00
6.00 am to 10.00 pm
Saterday - Sunday CHF 67.50 / 77.50
Monday - Friday: 22.00 bis 05.00 Uhr
Chauffeur incl. vehicle CHF 150.00
The effective costs will be charged.
Information about Allergens
Our dishes are prepared daily in kitchens where various allergens are present. Please feel free to ask our team for information about ingredients that may cause an allergic reaction. Despite our precautions, we cannot guarantee the total exclusion of an allergen through cross-contamination.
Furniture
The furniture, e.g. tables and chairs, must be to be organized by the customer via the facility management. Otherwise by arrangement with Eldora AG
Standing table, per day CHF 30.00
Banquet table, per day CHF 50.00
Advertising
Should an event be publicized or advertised without the written consent of the supplier, and such that the substantial interests of the supplier are adversely affected, the supplier shall have the right to cancel the event.
Corkage
We charge a tapping fee of CHF 18.50 per bottle for wines that you bring yourself and that are served, cooled and/or provided by our staff.
Invoicing and Payments
All prices include VAT and are in Swiss francs.
After the event has been held, the client will receive an invoice from the caterer with a detailed list showing the services purchased (food, drinks, transport, materials, personnel), VAT, and any losses on returned materials. The invoice must be paid within 30 days without deduction of a discount.
Advanced Payment
Should the ordered catering exceed the counter-value of CHF 10'000 the supplier is eligible to demand a payment of a deposit, which is maximum 50 % of the order value according to the order confirmation. The advance payment has to be paid up at the latest 10 days before the event on the suppliers account.
Renting Dishes – Replacement Cost
We do not charge any rent for dishes if you book the event with us. In case of renting dishes, cutlery or glasses, the costs for cleaning and washing-up is included. For delivery our delivery costs apply. Missing or damaged material will be charged as follows:
Dishes
Plate, 28 cm 12.00 / pce
Plate, 18 cm 9.00 / pce
Salad plate, small 7.00 / pce
Apéro Bowls 7.00 / pce
Soup bowl 7.00 / pce
Coffee cup with saucer 12.00 / pce
Espresso cup with saucer 12.00 / pce
Cutlery
Knife 7.00 / pce
Fork 7.00 / pce
Soup spoon 7.00 / pce
Coffee spoon 3.00 / pce
Ladle 20.00 / pce
Pliers 20.00 / pce
Glasses
Champagne glass 7.00 / pce
Red wine glass 7.00 / pce
White wine glass 7.00 / pce
Water glass, 2.5 dl 5.00 / pce
Accessories
Corkscrew 25.00 / pce
Knife, large 30.00 / pce
Bowl 30.00 / pce
Platter 30.00 / pce
Basket 25.00 / pce
Thermos 25.00 / pce
Tablecloths and Napkins
Fabric Tablecloth, white (1.30m x 1.30m) 15.00 / pce
Fabric Tablecloth, white (1.60m x 1.60m) 25.00 / pce
Fabric napkin, white 7.00 / pce
Liability of the Organizer / Client for Damage
The organiser/client shall be liable for all damage to the premises or inventory caused by the participants or their visitors, their staff, or other third parties associated with them, or caused by the organizer themselves. The supplier (Eldora) can demand the provision of reasonable securities (e.g. insurance, deposit, guarantee).
Technical Equipment and Connections
To the extent that the supplier procures technical or other equipment from third parties for the organiser, the supplier shall act in the name of, with the authority of and for the account of the organiser. The organiser shall be liable for the careful handling and proper return of this equipment to Eldora. The organiser shall exempt third parties from asserting all claims in respect of the transfer of this equipment. The use of the organiser`s own technical / electrical equipment connected to the supplier`s mains electricity supply shall require the written consent of the supplier.
Loss and Damage of brought Items
Display items or other personal items are brought into the event rooms at the client`s own risk. The supplier shall assume no liability for loss, destruction or damage, except in cases of gross negligence or wilful intent. Decorative material brought onto the premises must comply with fire safety requirements. The supplier shall be entitled to demand official evidence of such compliance. Due to the risk of potential damage, the setting up and mounting of objects must be agreed with the supplier in advanced. In the event of damage being caused as a result of setting up / mounting of objects, renovation / repair costs shall be borne by the organiser. Display items or other items brought onto the premises must be removed immediately at the end of the event. Should the organiser fail to remove such items, the supplier shall be entitled to remove and store such items and to charge the organiser for this.
Applicable Law and Place of Jurisdiction
Swiss law applies. The sole place of jurisdiction is Zurich.
Eldora AG
Mitarbeiterrestaurant Getec
Rothausstrasse 61, Bau 906
4132 Muttenz
T +41 79 895 96 87 | 9687-grt (at) eldora.ch